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How can I renew my Club London membership?
You can renew your membership by phoning your Account Manager or by logging into your account on our eticketing website.
I paid in full for my 2020/21 Club London membership. Can I use my Club Cash to pay for 2021/22?
Any funds paid into the Club for your 2020/21 seasonal membership can be carried over to next season, spent on dining packages, additional tickets, upgrades, Club London events or within the Club shop. Should you require a refund, please contact your Relationship Manager.
Will I be able to attend a match again in the 2020/21 season?
Prime Minister Boris Johnson’s address last week has outlined the roadmap out of the current national lockdown, with up to 10,000 spectators allowed to attend outdoor seated venues from 17 May.
The announcement opens up the possibility of Hammers supporters being able to attend the final home match of the 2020/21 Premier League campaign against Southampton on May 23. This news is welcomed by the Club and the Club is fully prepared and ready to welcome fans back to London Stadium, as was the case when West Ham United was the first club in the Premier League to welcome back 2,000 supporters for the home fixture vs Manchester United last December. London Stadium’s 60,000 capacity would mean the Club would be eligible for the maximum number of supporters to attend.
The Club is currently working with the Premier League and relevant authorities to understand this further and will update supporters as soon as possible.
As with previous ticketing ballots, only eligible 2020/21 Season Ticket holders will have access to the ballot.
With the prospects of 10,000 supporters attending the Southampton game, can I use my tickets?
Please contact your Account Manager for more details.
What is in place for supporters who have been financially impacted by the pandemic?
The Club will freeze renewal prices for the 2021/22 campaign for the second consecutive year across all bands, reaffirming the Club’s proud position as the home of affordable family football in London.
The Club are also able to offer very competitive V12 finance options allowing supporters to split the cost of their Season Tickets over the season. Should these options not be suitable, supporters will be able to transfer their ticket to a friend or family member for the season.
What happens if the Government's current plan changes?
While government guidance has stipulated that it is the aim that all restrictions on social contact will cease from 21 June, should this change and we see a return to either reduced capacity or matches played behind closed doors next season, the Club will remain flexible on the plans outlined and could revisit the previous options and protocols, which have been in effect for the 2020/21 season.
Will I need to prove that I have had the COVID vaccination before I can attend fixtures?
The Club will continue to follow government and Sports Ground Safety Authority guidelines as well as working alongside the Premier League, our supporters and London Stadium partners to ensure we provide the safest environment for all supporters when they are able to return.
Any further information will be communicated personally and regularly to our Season Ticket Holders with updates provided across Club communication channels.
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What is your away supporter policy?
We welcome all supporters in our lounges, but do remind everyone to be aware of their surroundings. Away supporters are welcome within Club London lounges, however, correct and proper behaviour is expected from visiting fans who are the responsibility of the lead booker. Any inappropriate behaviour or foul language will result in you being asked to leave Club London by our stewarding team with immediate effect. The Club reserves the right to remove any supporters who do not adhere to these rules.
Can I book parking at London Stadium?
Unfortunately, we are unable to offer any parking at the stadium. The nearest parking facilities are located at Westfield, Stratford.
What is the dress code in the lounges?
BM6 & Executive Box
Smart casual and collared shirts must be worn. We advise that no trainers, jeans or football shirts are permitted. Children under the age of 12 are permitted to wear home football shirts/kits.
Arnold Hills & Royal East
Smart casual with smart shoes. No football shirts, track suits, open shoes or trainers, ripped jeans and leisurewear. Children under the age of 12 are permitted to wear home football shirts/kits.
Forge, Great Briton, Londoner & Boleyn
Relaxed dress code. Home colours encouraged.
*Away colours are prohibited
*Seasonal Members should be aware that it is their responsibility to make sure their guests adhere to the dress code.
*We reserve the right to block entry to Club London if a member/guest doesn’t adhere to the dress code of their lounge.
Is there disability access?
Yes, Club London has complete step free access into all lounges and we can provide specific seating upon request. Please contact email@example.com and one of our hospitality agents will be able to get back to you and answer any questions you may have about your visit.
What time do the Hospitality lounges open?
The lounges will open two and a half hours before kick off, and at 5.30pm for mid-week fixtures.
What entrance should I arrive at?
You will have entry at Gate B, Club London VIP entrance on the West side of the stadium. This is well signposted around the stadium and Olympic Park and you should have been sent a map with your tickets. If you require any further clarification about travel on your day, please contact your hospitality agent or send a request to firstname.lastname@example.org
My Hospitality tickets have not arrived, what should I do?
Please contact your original sales agent who will be able to advise on where your tickets may be and what we can do for you. Alternatively, please send your name and telephone number to email@example.com and one of our team will get back to you ASAP.
When will my Hospitality tickets arrive?
Your match day tickets, itinerary of your lounge and map of how to find us should be with you no later than one week before the game day itself. If you are travelling from overseas, we will leave your tickets for collection at the Club London VIP entrance as agreed with your hospitality agent.
If you would like to speak to a member of the team call us on